Frequently Asked Questions

Our product are from the factory, they are original.

No, there is no sales tax on our site.

If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to log in after several hours. Last, if the above steps don’t work, you can contact us.

We accept Western union, Moneygram, credit cards, including VISA and MasterCard. You will be asked to enter your card details as part of the ordering process if you are paying for your order using a credit card, and you will find further instructions when you process your first order. If you’d like to use Western Union and Money Gram.It can enjoy the discount. Please contact our customer service representatives on the contact us page directly, they would inform you of the details. We will reply to you within 24 hours.

we realize how important it is to securely store any of your personal information. Our website maintains the highest levels of security by using high-level SSL encryption technology, the most advanced security software currently available for online transactions. We do not rent, sell, or share personal information about you with any third party or nonaffiliated companies except to provide the Services you’ve requested.

If you are trying to checkout using a credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be canceled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.

If you did not receive an order confirmation number within 24-48 hours, your order was not completed.
You can contact us for more details.
All successful orders that receive an order confirmation number will be charged when the item is shipped from our warehouse.